FAQ

1- ¿Where can I find the products distributed by Dentaid?
In Spain, products manufactured and distributed by DENTAID are sold in pharmacies and parapharmacies. DENTAID does not sell online. For questions regarding sale of our products in other places of the World, please contact internacional@dentaid.es

2- If my usual pharmacy does not have a specific product I am interested in, can I order it?
If your usual pharmacy or parapharmacy does not have the product you need, you can order it using its specific national code (CN). Your product will be sent to your store as soon as possible.

3- ¿Where can I find Waterpik® products?
Waterpik® is a brand sold in pharmacies and parapharmacies.

4- ¿How can I contact Waterpik® Customer Service?
To contact Waterpik® customer service you can send an e-mail to serviciotecnico@dentaid.es

5- ¿Where can I buy replacement tips for my Waterpik®?
Replacements tips for all WaterpikR jets are sold in pharmacies and parapharmacies. If they are not available when you go to your usual store, please order them using the appropriate national code (CN) and they will be sent as soon as possible.

6- ¿What is the most appropriate age range to use VITIS Junior gel?
We recommend using VITIS Junior gel starting at 3 years old. Although this might vary depending on the ability of the child to rinse his/her mouth. The ideal age range is between 3 and 7. Children under 7 should brush their teeth under the supervision of an adult.

7- ¿How often should I brush my teeth?
In general, it is recommended that you brush your teeth after every meal (three times a day) during two minutes. A correct toothbrushing includes vibratory circular movements, from back to front. Never forget to brush your teeth before going to bed as overnight is when your teeth are highly exposed to bacteria attacks.

8- ¿How do I know which toothbrush to choose?
To select the proper toothbrush you have to take into consideration two main aspects: bristle hardness (soft, medium or hard) and size of the head (normal or small). The hardness will depend upon your brushing technique, your gums, etc. Your dentist can, after an exam, determine the best toothbrush for you so that you can obtain the most effective oral hygiene, with no harm or burden.

9- ¿How often should I replace my toothbrush?
We recommend replacing the toothbrush when its properties, such as hardness or stiffness of the bristles, become damaged. Damaged bristles might hurt your gums. The average replacement time is every three months.

10- ¿How often do I need to replace the interproximal brush?
Interproximal brushes have a determined life and use. If they are properly used, with the correct technique and the correct size for every space, they usually keep their hardness and stiffness properties for one week.

11- ¿Where can I buy the VITIS Sonic heads?
VITIS Sonic head replacements are sold in pharmacies and parapharmacies. If they are not available when you visit your store, you can order them using the national code (CN) ), and they will be sent to your store as soon as possible. Remember that for a longer lasting of your electric toothbrush you should use a specific type of toothpaste.

12- ¿Do I have to use any specific type of toothpaste when using an electric toothbrush?
For a better oral hygiene and durability of your electric toothbrush, we recommend the use of electric toothbrush specific toothpaste. Its formula is more fluid so that it disperses better, does not generate lumps and has a better effect in the oral cavity.

13- ¿Do all toothpastes, gels and mouthrinses from DENTAID contain mint?
All DENTAID toothpastes have some mint flavour.

14- ¿Which DENTAID toothpastes contain Fluorine?
DENTAID toothpastes containing fluorine are: VITIS, VITIS electric, VITIS orthodontic, VITIS antiage, VITIS gingival, VITIS Junior, Fluor.Aid, Desensin Plus toothpaste, Desensin Gel, Desensin toothpaste, Xeros DENTAID toothpaste and Interprox Gel

15- ¿Which of DENTAID products are gluten free?
The products that do not contain gluten are:
VITIS toothpaste , VITIS mouth rinse, VITIS GINGIVAL toothpaste, VITIS ENCIAS mouth rinse, VITIS ORTHODONTIC toothpaste, VITIS ORTHODONTIC mouth wash, VITIS ANTIAGE toothpaste, VITIS ELECTRIC toothpaste, VITIS JUNIOR gel toothpaste, VITIS XTRA FORTE mouth wash, VITIS XTRA FORTE toothpaste, PERIO.AID Treatment with alcohol mouth wash 500ML, PERIO.AID Maintenance mouth wash, PERIO.AID Treatment alcohol free mouth wash, PERIO.AID gel toothpaste, DESENSIN toothpaste, DESENSIN gel toothpaste, DESENSIN PLUS toothpaste, DESENSIN PLUS mouth wash, DESENSIN CLINIC 500 ML, HALITA WITH FLUOR toothpaste, HALITA mouth wash, HALITA spray, HALITA FORTE spray, XEROS DENTAID toothpaste, XEROS DENTAID mouth wash, XEROS DENTAID spray, XEROX DENTAID moisturizer gel, XEROX DENTAID tablets, INTERPROX gel toothpaste, FLUOR.AID toothpaste, FLUOR.AID 0,2 mouth wash, FLUOR.AID 0,05 mouth wash, PLAC-CONTROL Liquid, PLAC-CONTROL tablets.
All GLUTEN FREE products can be easily identified as their packaging is clearly marked with the GLUTEN FREE symbol.

16- ¿Which DENTAID mouth washes DENTAID are alcohol free?
DENTAID alcohol free mouth washes are:
- VITIS mouth rinse
- VITIS gingival mouth wash
- VITIS orthodontic mouth wash
- Halita mouth wash
- Xeros dentaid mouth wash
- Fluor.Aid daily mouth wash
- Fluor.Aid weekly mouth wash
- Perio.Aid ALCOHOL FREE Treatment mouth wash
- Perio.Aid ALCOHOL FREE Maintenance mouth wash
- Desensin Plus mouth wash
The only mouth wash that contains alcohol is the Perio.Aid Treatment with alcohol.